FAQs

PATIENT PROCESS

Do I need a medical card to purchase?

Maybe. Some locations may also offer recreational products for anyone 21+. However if visiting a medical only facility a valid, unexpired medical marijuana patient card is required to browse and purchase products at our provisioning centers.

In addition, you will need a valid, unexpired state/Federally-issued identification card or passport.

Do you accept temporary approval emails from the state of Michigan?

We accept temporary Michigan medical patient emails within 10 days of issue. After ten days of approval, a physical medical marijuana patient card is required. 

This email must contain your unique patient ID number.

Do you accept Medical cards and/or recommendations from out of state patients?

We accept valid, unexpired medical marijuana patient cards and/or recommendation certifications issued by states with medical marijuana programs.

A valid, unexpired, government-issued photo ID is required, but does not need to match the issuing medical marijuana patient card state, province or territory.

Need a Medical Card?

Green Cross Partners – www.greencrosspartners.com

What time do you stop registering/admitting new patients?

New patients must begin registration 15 minutes prior to closing.

All sales must be finalized before closing.

Can a friend come in and watch while I shop?

No, each guest must have a valid medical marijuana patient card to enter the showroom.

Guests and children without medical marijuana patient cards are permitted to wait in the lobby.

Are pets allowed?

Only registered service animals are permitted on the premises of any of our facilities.

I am a Concealed Pistol License holder. May I bring my firearm into the store center?

No weapons of any kind are allowed on the premises of any of our facilities.

What’s the legal limit of possession of cannabis?

Per Michigan rules, you may possess up to 2.5 oz of cannabis product on your person in public, including in your vehicle.

What’s my daily and monthly purchase limit?

Medical Patients – Per Michigan rules, you may purchase up to 2.5 oz per day but no greater than 10 oz per (30 Days).

Recreational – 2.5 oz per day but and monthly limit.

Do you offer delivery service?

Yes, to select areas near our provisioning centers and adult use retailers. Visit our e-commerce page, click on order now and choose a location to see if you are within our delivery area, browse our menu, and place a delivery order.

Do you offer call ahead service?

Yes, Visit e-commerce page, click on order now and choose a location, browse our menu, and place an express pickup order.

Who can I talk to about getting more information regarding your products or other medical considerations?

Our patient outreach specialist can reach out directly if you are interested. Please allow 24 hours for a return phone call.

Chris – chris@Joyology.com

Who’s in charge? I had a bad experience with one of your stores! Who do I speak to?

Every location has a management team to field any problems or concerns. Our goal is to provide our patients with the highest quality care and customer experience. 

Please tell us more about the situation – when and where this occurred?

Please allow up to 24 hours for a return phone call.

Grand Rapids: Chris – chris@Joyology.com 

Corporate: Info@Joyology.com